Shared intelligence platform will connect transit operations and rider communications across fixed-route, paratransit and customer-service channels

PLAINSBORO TOWNSHIP, N.J., Oct. 5, 2026 /PRNewswire/ — Greater Dayton Regional Transit Authority (GDRTA) has selected ConnXAI to deliver its Unified Customer Communications Platform powered by ConnXAI Maestro™, creating a shared intelligence and orchestration layer that connects transportation operations with rider communications.

The platform is built around a simple principle:

ONE GDRTA → ONE Operational Truth → ONE Coordinated Customer Message → Every Channel

Transit information often resides across separate systems supporting fixed-route operations, paratransit, schedules, vehicle locations, incidents and customer service. ConnXAI Maestro™ connects and operationalizes these existing investments without requiring a rip-and-replace approach, creating a common operational context for more accurate, timely and coordinated rider communications.

“The goal is to establish one operational truth and turn that truth into the right customer message, delivered through the right channels at the right time,” said Shawn Prince, IT Director, GDRTA.

“GDRTA’s selection of ConnXAI demonstrates a forward-looking approach that connects and extends the systems already in place,” said Steve Pitchon, Chief Client Officer, ConnXAI. “Maestro helps transform fragmented operational information into coordinated, measurable customer communications.”

Extending the Value of GDRTA’s Existing Technology Investments

A central principle of the ConnXAI architecture is to preserve and extend the value of GDRTA’s existing systems of record.

Rather than requiring GDRTA to replace proven transportation, operational and customer-service technologies, ConnXAI Maestro™ sits above those environments as an integration, intelligence, orchestration and assurance layer.

Keep the systems you trust. Connect the intelligence. Coordinate the outcome.

“ConnXAI’s Maestro unified platform gives our teams a single source of truth, helping us work smarter and stay better coordinated across operations, maintenance, safety and scheduling,” said Sally Brown, Director of Mobility and Customer Service, GDRTA. “It strengthens our communications foundation and supports our commitment to delivering a more efficient and predictable experience for our passengers.“

“We help transportation agencies operationalize their existing technology investments and convert fragmented systems and data into actionable outcomes,” said Indrajit Ghosh, CEO of ConnXAI. “For GDRTA, that means better operational awareness, greater predictability and an enhanced rider and workforce experience.“

ConnXAI Maestro™ applies five core capabilities:

Integrate — Connect legacy and modern network, voice, contact center, security and operational systems.

Normalize — Establish a common multimodal event model and shared operational context.

Orchestrate — Coordinate events, messages and workflows.

Assure — Validate communications from source through delivery.

Secure — Apply governance, auditability and Zero Trust principles.

DETECT → NORMALIZE → COMPOSE → APPROVE → PUBLISH → VALIDATE

The platform is designed to support communications across mobile applications, websites, SMS, push notifications, email, transit-center signage, onboard displays, public-address systems, third-party applications and GTFS/Open Data feeds.

GDRTA Unified Customer Communications Platform

Powered by ConnXAI Maestro™

One Event. One Operational Truth. One Coordinated Customer Message.

Better Information. Smarter Operations. Better Rider Experience.

About ConnX

ConnX is a global communication and connected infrastructure solutions provider helping enterprises and public sector organizations transform fragmented communications, collaboration, connectivity and operational environments into secure, high-performance managed experiences. ConnX delivers telecommunications, contact center, managed voice, carrier services, professional services, network services and AI-powered orchestration capabilities that help organizations improve reliability, visibility, resiliency and operational outcomes.

ConnX is proud to be part of the Smart IMS family of companies that includes Capricorn Systems and cyberThink.

For more information, visit www.connxai.com.

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SOURCE ConnX, Inc.